Technical Support Services
FortiCare Support Services is a per-device support service, and it provides customers access to over
1,400 experts to ensure efficient and effective operations and maintenance of their Fortinet
capabilities.

Advanced Support
Advanced Support is an account-based service that increases your team’s productivity and avoids
incidents with operational reviews by designated resources. In addition, account planning and upgrade
assistance help you add new capabilities with confidence.

Professional Services
Professional Services will fast-track your return on investment with streamlined deployment from
our experts. Our consultants have multi-vendor experience and can help you design a complete
solution, quickly migrate from legacy technologies, and adopt new capabilities.

Premium RMA Services
Premium RMA options are available across the product family for expedited replacement of defective
hardware the next day or in 4 hours. We also offer 4-hour hardware and engineer service. Premium RMA
options cover weekends and holidays.